Shipping Policy
Once Gretchen's Beauty Boutique receives an order it takes 5 business days NOT including holidays or weekends to process. Once the order has been fully fullfilled the order is then shipped AS LONG AS ITEM IS IN STOCK. Exact delivery date depends on your local post office.
If you would like to confirm that an item is in stock before placing your order, please email us at gretchensbeautyboutique@gmail.com during regular business hours (8 am - 4 pm EST Monday - Friday).
If you place an order for an item that is not in stock you will receive notification via email within 2 - 5 business days of placing your order with the estimated arrival date of your product, and at that time, you will be given the option to complete one of the following:
1. Select a new item/color that is available immediately.
2. Request to be placed on our priority waitlist to receive the product once it becomes available for shipment (please note that we will complete the charge to the payment method used with your original order). All orders placed will be set to ship once they become available if no changes are made to the order.
3. Cancel your original order and refund your method of payment.
We will promptly ship item(s) once they become available with the selected original Shipping & Handling method.
4. Tracking information will be provided for all shipments within 24-48 hours once order has been shipped by email and by phone number if provided.
Expedited Shipping:
If you would like expedited shipping on your purchase, we offer expedited shipping options via USPS within the United States only. The cost of expedited shipping will be the customer's responsibility, and the amount will be listed at checkout and will vary depending on your location and the location of the manufacturer. If you request drop shipping directly
***Please note that expedited shipping does not include the order processing time of 5 business days. ***
The company reserves the right to send orders to the billing address if a differing shipping address cannot be verified for the cardholder's protection.
Shipping to the following locations will accrue a flat rate shipping charge of $35.00. Please expect to ship within 7 to 10 business days to these locations (please note that backorder information will be sent within our normal timeframe of 2 to 5 business days of receiving your order):
- Hawaii
- Alaska
- Guam
- Puerto Rico
- Virgin Island
Signature Delivery:
Gretchen's Beauty Boutique does recommend signature request on all orders. If an order is lost or stolen Gretchen's Beauty Boutique is not responsible for lost or damage packages.
Orders over $500.00 in value will require a signature upon delivery.
Additional Shipping & Handling Charges:
Any shipments returned to us due to an undeliverable address, refusal upon delivery after shipment has left our warehouse will inquire a restocking fee of 25% of your order total.
Shipping Delays:
Shipping delays may occur due to holidays, natural disasters, inclement weather, or carrier delays. Please remember that holidays do not count as a business days and should be considered when calculating shipping times.
If you need additional information, please email us at Gretchensbeautyboutique@gmail.com
We are happy to help!